I lead AI-driven transformation at Microsoft, building systems that reduce cost and improve customer experience at scale.
Senior Program Manager operating at Principal-level scope across Azure, AI, and zero-to-one product development.
I lead AI-driven transformation at Microsoft, building systems that reduce cost and improve customer experience at scale.
Senior Program Manager operating at Principal-level scope across Azure, AI, and zero-to-one product development.
At Microsoft, I proposed, launched, and scaled Priority Community Support — now the default support modality for the majority of Azure consumer support plans — reducing support volume at scale and driving over $20M in annual cost savings while improving customer experience.
Outside of Microsoft, I build and explore ideas at the intersection of technology, creativity, and human experience.
I have built an online startup incubator, helped launch AppCenter.ms, and created art experiences that drive fun and connection.
Interested in working together or chatting? → Connect on LinkedIn
Small Town Cuteness
Built on our towns Equestrian Past with a “Horses Eat Free” Experience at our favorite diner.
Small Town Cuteness
Built on our towns Equestrian Past with a “Horses Eat Free” Experience at our favorite diner.
FunCaptains.com
Created Remote Minecraft Birthday Parties for Kids during Covid.
FunCaptains.com
Created Remote Minecraft Birthday Parties for Kids during Covid.
Fiat Lux
Simple large-scale lighting installations
Fiat Lux
Simple large-scale lighting installations