At Microsoft, I proposed, launched, and scaled Priority Community Support — now the default support modality for the majority of Azure consumer support plans — reducing support volume at scale and driving over $20M in annual cost savings while improving customer experience.

Outside of Microsoft, I build and explore ideas at the intersection of technology, creativity, and human experience.

I have built an online startup incubator, helped launch AppCenter.ms, and created art experiences that drive fun and connection.

Interested in working together or chatting? → Connect on LinkedIn